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Diana Hernandez started their work experience in 2014 as a Shift Lead at SONIC Drive-In, where they were responsible for supervising shift operations. Diana then advanced to the position of Assistant Manager in 2017, where they managed inventory, assisted in strategic planning, and ensured compliance with company guidelines. In 2019, Diana joined BJ's Restaurants, Inc. as a Food Expeditor, where they coordinated food delivery and ensured timely service. Diana gained customer support experience at Swimply, where they held the positions of Customer Support Specialist and Technical Support Specialist. In these roles, they effectively managed customer inquiries, provided product information, and contributed to quality improvement through testing and collaboration with the Development Team. Diana's most recent position is at Grow Therapy, where they currently work as an Existing Client Support Associate.

Diana Hernandez attended Avocademy in 2023 and studied UX/UI Design. Diana did not obtain a degree from the institution. Diana also obtained several certifications in the field of customer service. In September 2021, they completed certifications in Creating a Positive Customer Experience, Customer Service Leadership, Customer Service Strategy, Customer Service: Knowledge Management, Managing a Customer Service Team, and Quality Standards in Customer Service, all from LinkedIn. Additionally, Diana obtained the Real Estate Broker/Sales Agent certification from The CE Shop, although the specific month and year of completion are unknown. In January 2023, they completed certifications in Getting Started in User Experience, UX Design: 1 Overview, and UX Foundations: Research, all from LinkedIn.