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Jamie Brocki serves as the Vice President of Customer Experience at Zelis, a role held since October 2022, focusing on enhancing the payment process for payers, providers, and healthcare consumers. Previously, Jamie was the Executive Director of Consumer Strategy & Innovation at The Christ Hospital Health Network, where strategic initiatives resulted in a significant 21-point NPS increase over two years, earning the organization a top ranking in consumer loyalty. With extensive experience at Anthem, Inc., Jamie held several staff vice president positions, driving product development, member engagement, and innovative marketing strategies. Jamie's early career at Wise Communications and AAA provided foundational marketing skills, and Jamie holds a Bachelor's Degree in Communications & Business from Xavier University, along with a certification in Health Coaching from the Institute for Integrative Nutrition.