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JC Betana is a Customer Escalations Engineer at Zapier with a background in technical support and customer service roles. Previously worked at ClickFunnels as a Senior Technical Support Specialist and at Microsoft in B2B Sales and as a Forum Moderator. Also worked as a Trainer at Concentrix, a Senior Writer & Editor at Int'l Helpdesk Online Solutions, a Social Media Manager at Proplanner, and a Technical Support Specialist at Verizon. Holds a degree in Entrepreneurship from Thames International Business School.