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Barrett Mattison is an accomplished professional with extensive experience in product management, customer success, and team leadership. Currently serving as the Director of Extended Customer Experience at Highspot since June 2018, Barrett has successfully established a team focused on creating comprehensive self-service solutions to enhance customer success and product adoption. Barrett's previous roles at Highspot include Senior Manager and Manager of Services, where tenfold growth in services and strong customer satisfaction metrics were achieved. Prior to Highspot, Barrett held various product management and customer support positions at Zeuss Inc., Fred Hutch, and other organizations, demonstrating a consistent ability to drive operational efficiency, product development, and user engagement across different industries. Educational qualifications include multiple professional certificates from the University of Washington in User Centered Design and Software Product Management, along with a degree in Financial Economics from Western Washington University. Additionally, Barrett co-founded a side business in fly fishing, reflecting a diverse skill set and interests.