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João Monteiro Sousa is an experienced professional in operations and service management, currently serving as the Director of Platform Experience & Compliance at Zalando since October 2024. Prior to this role, João held various senior positions at FARFETCH from November 2015 to October 2024, including Senior Director of Operations and Global Director of Partner Service. Additionally, João has experience as a Startup Mentor at Dream Assembly and has held operational management roles at Adecco and Novabase. João's educational background includes degrees in Business and Management from institutions such as INSEAD, Católica Porto Business School, Nova School of Business and Economics, and the University of the Arts London, among others.