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Mathilde BIROT has extensive experience in customer success and project management, currently serving as a Customer Success Manager at Zaion since July 2021. Prior to this role, Mathilde worked at dydu as a Project Manager and Customer Success Manager, managing client relationships and implementing chatbot solutions for major clients such as Enedis and AXA. Mathilde's background includes serving as a Digital Project Manager and Chef de projet at Mo&Jo, focusing on e-commerce and media traffic acquisition, as well as experience at Media-Participations and Compass Group in marketing and project management roles. Mathilde holds multiple degrees, including a Master's in Digital Commerce from Université catholique de Lille and a Bachelor's in Marketing from OMNES Education.