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Narcethia Ware is a Customer Success Manager at TripSpark Technologies since July 2022, where responsibilities include serving as a Subject Matter Expert, navigating client relationships, identifying sales opportunities, and deploying transit software. Previously, Narcethia held various roles at Uber, including Subject Matter Expert and Customer Success Manager, where escalated case resolution and collaborative troubleshooting were key tasks. Additional experience includes positions as Senior Technical Specialist, Senior COE Specialist II, and Rapid Response Specialist, with a strong background in SQL and client training. Narcethia’s expertise is complemented by a degree as a Computer Network Analyst from Remington College-Mobile Campus, earned between 2013 and 2015.