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Kim Hayes has a diverse professional background in business analysis, project coordination, and software development management. With experience in the banking and insurance sectors, Kim has been involved in various regulatory change programs and has specialized in areas such as product design, distribution obligations, and anti-hawking provisions. Currently working as a Delivery Manager at Youi Insurance, Kim's expertise lies in managing core platforms and IT programs related to regulatory changes. Prior to this role, Kim has held positions as a Business System Analyst, Quality Assurance Analyst, and Software Development Team Manager across different companies, showcasing a strong foundation in technology and business analysis.