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Heather Langlais is a seasoned professional in account management within the health care industry, currently serving as a Senior Account Executive at Blue Cross & Blue Shield of Rhode Island since February 2015, where responsibilities include managing large employer group negotiations and renewals. Previously, Heather held the position of Small Business Account Executive, focusing on small group renewals and assisting brokers in identifying strategic plan options. Prior to joining Blue Cross & Blue Shield, Heather worked at United Healthcare as a Small Business Account Advisor, building strong relationships and enhancing member experiences. Heather's career also includes experience as an Office Manager and Renewal Representative at Health Network Inc., where responsibilities involved creating renewal proposals and presenting options to clients. Heather holds an Associate's degree in Health Administration/Science from Gibbs College.