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Mariana Genova, PMI ACP is a Senior CRM Systems Specialist with experience in business analysis, configuration, support for UAT, project management, and development of internal procedures. Mariana has worked at Yettel Bulgaria and Telenor Bulgaria in various roles related to CRM systems. Prior to that, Mariana worked at Globul as a Corporate Sales Support Assistant, providing administrative support and ensuring high-quality services for clients. Mariana holds a master's degree in Biology and Chemistry from Sofia University St. Kliment Ohridski.