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Bongani Mahlaba currently serves as the Manager of Customer Experience at Vumatel, where responsibilities include developing customer interaction strategies and optimizing experiences across various customer segments. With a background in business development, Bongani acts as a facilitator for organizational growth initiatives. Prior experiences include roles as Customer Service Manager at Aegis Global and Operations Manager at Webhelp SA, focusing on team performance management and enhancing customer service quality. Bongani's career began as Team Manager at Dimension Data, emphasizing reporting and team feedback mechanisms to improve performance.