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Giovanna Chethuan Esguerra is a seasoned professional in customer success and marketing, currently serving as Manager of Customer Success for the B2C segment at Yalo since March 2023, overseeing collaboration across various departments. Giovanna holds a Master's degree in Business Innovation from CEDIM México and a Bachelor's degree in Social Communication and Journalism from Pontificia Universidad Javeriana. With a rich career spanning over a decade, previous roles include Customer Success Manager at MetaMap, various positions at Zendesk, Senior Marketing Associate at Unisys, and communication coordination roles at Grupo Saludcoop and SPR Group, contributing to a comprehensive skill set in client relations and strategic communication.