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Heidi Weippert is a seasoned professional in customer support and technical management, currently serving as the Director of Customer Technical Support at Xplor since June 2022. With previous experience as Customer Care Manager at Symphony Industrial AI from May 2018 to June 2022, Heidi focused on advancing manufacturing operations through advanced software solutions. Prior roles include Customer Support Manager at Rimage Corporation, where strategic leadership and stakeholder relationships were key responsibilities, and Senior Director of Customer Care at Tech Logic, responsible for enhancing customer service and satisfaction across the organization. Heidi holds a Bachelor of Arts degree in English, Art History, and Religion from Concordia College.