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Susana Vicente has a background in business analysis, quality improvement management, and team leadership. With experience in Agile methodologies, scrum practice, and project management, Susana excels in leading teams towards efficient workflows. Additionally, Susana co-founded Lumina Craft, a company focused on personalized laser engraving services. Susana also has experience as a Quality Technician and Quality Manager in various companies, where Susana worked with ISO standards and internal auditing. Their education includes a Master's degree in Quality Management, a post-graduate degree in Healthcare Services Management, and a Bachelor's degree in Biomedical Engineering.