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Lorena Gotuzzo is a seasoned professional in business analysis and process optimization, currently serving as a Consultor de procesos at Xelere since November 2023, where responsibilities include the co-construction of digital transformation processes for clients, particularly focused on ITIL processes for Banco Ciudad. Prior experience at Interbanking from December 2006 to October 2023 encompasses various roles, including Business Analyst, where Lorena was responsible for writing user stories, functional testing, and creating flow diagrams. Additional responsibilities included providing support to banks, participating in ISO-27001 audits as a Security Information Administrator, and enhancing technology applications as an IT Management and Processes Analyst. Lorena holds a degree in Systems Analysis from Universidad de la Marina Mercante and has a certification in ITIL V3 from EXENTIA.