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Susan Smith began their work experience as a Chemist at Savannah Laboratories in 1991. Susan then worked as a Six Sigma Project Coordinator at Chromalloy Florida from 1995 to 2001. In 2002, Susan joined Celerant Consulting as a Vice President, a role they held until 2012. From 2013 to 2016, they served as the Vice President, Management Consulting, Chemicals Sector at Hitachi Consulting. Currently, Susan is the Senior Vice President at X/Celerant Consulting, a position they have held since 2016.

Susan Smith completed their Bachelor's degree in Chemistry from Huntingdon College from 1988 to 1991. Susan then pursued their MBA in Operations Management from the University of West Florida - College of Business from 1989 to 2001.