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Luciano Medica is currently working as a Product Support Team Manager at Workiva since February 2021. Prior to this role, Luciano worked at Booking.com as a Customer Service Partner Specialist from February 2020 to December 2020, and at SoftLayer, an IBM Company, as an Inventory Technician from May 2017 to August 2019. Luciano is experienced in customer support, inventory management, and administration. With a background in Communication and Media Studies, Luciano also pursued minors in International Marketing and International Journalism.