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Hector Fajardo has extensive experience in customer service management, currently serving as Gerente Customer Service at Wisetrack Corp since April 2019. In this role, Hector is responsible for delivering high-quality customer service by organizing and motivating team members, managing case volumes, and communicating customer behavior trends to other departments. Previously, Hector held positions such as Jefe de Servicio Clientes Corporativos, where responsibilities included overseeing the corporate customer journey and identifying sales opportunities, and Product Owner, focusing on product development and market needs. Additionally, Hector has experience as a Supervisor in the Monitoreo area, where leadership contributed to operational efficiency. Prior to these roles, Hector worked as a Preparador at Universidad Nacional Experimental del Táchira, providing university-level education in subjects like Drawing and Electrical Engineering. Hector holds a degree in Industrial Engineering from Universidad Nacional Experimental del Táchira, earned between 2011 and 2017.