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Mari-Frances Bentvelzen has a strong background in customer success and operations, with extensive experience in leadership roles at various companies. Currently, they are the SVP of Global Customer Success and Operations at WEX, leading a team of 3000 employees and focusing on revenue retention, customer experience, and go-to-market strategies. Prior to this, they held multiple roles at SAP Concur, including General Manager and Business Head, Global VP of Customer Success & Services, Global Head of Customer Success, Vice President of Customer Success, and Senior Director of Customer Success. Mari-Frances also held leadership positions at Simply Measured, Marqeta Inc, Plum District, and Altria. Additionally, they were a Member of the Board of Directors at Concur Japan, Ltd. and interned at United States Senator Maria Cantwell. Bentvelzen is a member of Chief, a private network aimed at empowering women executives.

Mari-Frances Bentvelzen has an undergraduate degree in Political Science from the University of Washington. Mari-Frances also completed an Undergraduate Fellowship in the same field at the University of Washington's Center for American Politics and Public Policy. In addition, they have participated in Executive Education at Harvard Business School.