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Lori Costa has extensive experience in the financial sector, currently serving in Retail Lending at Westfield Bank since March 2022. Prior to this role, Lori held positions at Carrington Mortgage Services as an Account Manager from November 2016 to March 2022, and as a Mortgage Loan Processor at Academy Mortgage Corporation from October 2015 to November 2016. Early career roles included accounts payable at Artioli Chrysler Dodge and a Bank Supervisor position at First Niagara Bank, where key skills in communication, coaching, and strategic operations were developed. Lori also has experience as a Senior Teller and Sales Associate, which provided valuable insights into customer needs and financial operations. Lori holds an Associate's degree in Liberal Arts and Sciences/Liberal Studies from Springfield Technical Community College.