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Debbie Johnson has extensive experience in customer engagement and process improvement, currently serving as a Senior Customer Engagement Officer at West Lancashire Borough Council since February 2021. Previously, Debbie worked at The Co-operative Bank plc from October 1994 to December 2020, holding positions including Customer Journey / Lean and Continuous Improvement Advocate, Process Architect, and Customer Service roles. Debbie holds a Diploma in Business Improvement Techniques, earned between 2016 and 2017, from West Lancashire College.