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Jo Fox serves as the Head of Customer Experience at West Kent Housing Association since February 2015, focusing on enhancing resident-centered services and managing the Excellent Services programme. Previous roles at West Kent include Business Design Lead, overseeing the design of housing management systems. Prior experience encompasses strategic positions at Swale Borough Council and Kent County Council, where Jo developed policy around housing and health, implemented housing strategies, and enhanced customer engagement. Early career experience includes roles at the Department for Communities and Local Government and The Cabinet Office, contributing to policy development and legislative frameworks. Jo holds a Postgraduate Diploma in Public Policy from SOAS University of London, an MA in Criminology and Criminal Justice Policy from Goldsmiths, University of London, and an LLB in Law from King's College London.