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Colby Hutchinson OCEM, ACI serves as the Vice President of Customer Experience for Sekisui House US Holdings, LLC since August 2023. Prior experience includes the role of Vice President of Global Customer Experience at IAA, where Colby spearheaded a successful CX initiative that enhanced the Net Promoter Score by over 20 points in two years. Colby's career also encompasses leadership positions at Best Western® Hotels & Resorts, including Director of Customer Experience and Director of Customer Experience & Brand Management Administration, as well as valuable contributions to the CHART Board of Directors. Education background features a Bachelor of Science in Global Business Management from Arizona State University.