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Kevin Schafheimer is a skilled Sr. Voice Engineer/Architect with extensive experience in administering, designing, architecting, building, and migrating to Amazon Connect from Cisco and other platforms. With over 10 years of experience working with Amazon Connect, Cisco UCCX, CUCM, Unity, CER, CUIC, and Expressways. Additionally, Kevin has held positions such as Systems Administrator at Suncoast Surgical & Medical, Systems Engineer at Syniverse, and SBM/Serena TeamTrack Administrator/Open Systems Admin at HealthPlan Services.