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Jessica Da Silva is an experienced professional with a diverse background in retail management, customer support, and office administration. Currently serving as a Support Specialist at Webtools since September 2022, Jessica also holds the position of Retail Manager at Unichem Remarkables Pharmacy, where organisational structures and marketing data analysis have been implemented to enhance financial functions and campaign effectiveness. Previous roles include Assistant Retail Manager and various internships, where skills in training, operational procedures, and customer service were developed. Jessica earned a Bachelor's degree in Business Administration and Management from Universidade Federal do Rio Grande do Norte and a Technician degree in Tourism from Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte - IFRN.