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Devika Vittal has over 24 years of work experience in various customer relations and management roles. Devika is currently working as the Director of Customer Relations at MPOWER Financing since June 2021. Prior to this, they worked as a Cx Consultant from March 2020 to June 2021. Devika Vittal also held positions at UAE Exchange, where they served as the Director of Customer Experience from January 2015 to February 2020, and as the Head of the Customer Care Department from May 2005 to December 2015. Devika started their career at HDFC Bank, where they worked as a Relationship Manager from June 2003 to April 2005. Devika also worked as a Relationship Manager in the Financial Institutions Group at HDFC Bank from January 2000 to April 2003. Devika Vittal began their professional journey at Times Bank Ltd. as a Senior Officer from January 1997 to January 2000.

Devika Vittal completed their Executive Program in Business Management (EPBM) with a focus on Business Administration, Management, and Operations at the Indian Institute of Management, Calcutta from 2012 to 2013. Prior to that, they obtained a Master of Commerce degree in Commerce from the University of Madras between 1995 and 1997. In addition to their formal education, Devika Vittal also achieved accreditation as a Senior Assessor for the EFQM MODEL through the Dubai Quality Awards program, although no specific dates are provided for this qualification.