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Marco Terenzio is a Senior Technical Support Representative II at WatchGuard Technologies, where Marco excels in troubleshooting various technical issues related to networks and communication. With experience in training new hires and providing top-notch customer service, Marco serves as an escalation point between different levels of technical support. Prior to their current role, Marco has also gained experience in technical support at Equinox and interned at Hewlett-Packard. Marco's educational background includes a diploma in electronics and telecommunication, as well as additional professional training in the field.