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Olga Trofimova is an accomplished professional in technical support engineering and customer service, currently serving as Director of Technical Support Engineering at Datadog since February 2022. Previously, Olga held the position of Senior Technical Support Manager at Twilio, where significant contributions were made towards transforming the communications industry from hardware to software, while also achieving high customer satisfaction KPIs. Earlier experience includes directing customer service operations at Net Power & Light, focusing on tech support for iOS applications, and serving as Contact Center Director at Adobe. Academic credentials include a Master of Science in Computer Science from the Moscow Institute of Physics and Technology and ongoing education at Harvard Business School Online.