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Jillian Liberman has over 10 years of work experience in customer engagement and CRM. Jillian began their career in 2010 as a Senior Account Manager at Tag Worldwide. Jillian then moved to American Express in 2013 as a Senior Analyst, Customer Engagement Marketing. In 2015, they joined The Honest Company as a Manager, CRM. In 2017, they became a Manager, CRM + Product Marketing at sweetgreen. In 2020, they were a Senior Manager, Lifecycle Marketing at AriZona Beverage Co. Jillian is currently employed at Freshly as an Associate Director, Customer Engagement & CRM and at Wandering Bear Coffee as a Director, CRM.

Jillian Liberman attended the University of Pennsylvania from 2005 to 2009, where they graduated magna cum laude with a Bachelor of Arts in Psychology and Spanish. Prior to that, they were the Salutatorian at Roslyn High School.