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Amber Duncan has a diverse work experience, starting as a Part-Time Sales Assistant at Boots in 2007. Amber then worked as a Full-Time Sales Assistant at Monsoon Accessorize in 2009 before transitioning to a Part-Time Sales Assistant role until 2010. In 2013, Amber joined Caffè Nero as a Customer Support Advisor, where they handled customer feedback, managed brand inquiries, and supported the App Support team. In the same year, they also had a short work experience in the PR and Marketing department at Dr Nick Lowe. Most recently, since September 2019, Amber has been employed at Saint And Sofia as the Head of Customer Experience, overseeing the Customer Concierge team and ensuring exceptional service for customers.

Amber Duncan attended Wycombe High School from 2002 to 2009, although no specific degree or field of study is mentioned. Amber then pursued a Bachelor of Arts (B.A.) in Sociology at the University of the West of England from 2010 to 2013.