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Jill Cummins, MBA, has over 14 years of experience in Customer Operations and Service roles. Their most recent role was as a Director of Global Customer Care at Vizgen, starting in 2023. Prior to that, they worked as a Customer Service Manager at Fortis Life Sciences from 2022 to 2022, where they designed a customer experience model, managed supervisors, and participated in the testing phases of a D365 ERP implementation. Before that, they worked at Abcam, where they held multiple roles including Customer Operations Manager from 2019 to 2022, and Customer Service Manager of the Americas from 2014 to 2019. In these roles, they led teams, streamlined internal processes, and collaborated cross-functionally with other departments. Jill also has experience with performance coaching and leveraging NPS to drive change.

Jill Cummins, MBA received their Bachelor's Degree in Psychology from the University at Buffalo in 2006. In 2007-2008, they earned their Master's Degree in Organizational Communication, General from Northeastern University. Recently, they enrolled in the Bentley University- McCallum Graduate School of Business, where they are currently working towards obtaining their MBA in Marketing, which is set to be completed in 2023. Furthermore, they have two additional certifications, one in Manager360 certification from Manager360 in October 2022, and the other in NPS2 obtained from Satmetrix in February 2016.