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Sonia Bhardwaj began their work experience in 1998 at airtel, where they held various roles including Officer - TL Contact center, Head Call Center and Corporate Relations, Sr. Manager, and GM. In 2017, they joined Vistara - TATA SIA Airlines Ltd. as the Head of Customer Experience. Throughout their career, they have demonstrated expertise in customer service, corporate service strategy, and service delivery for mobile and fixed line products.

Sonia Bhardwaj attended Delhi University from 1994 to 1997. Sonia then went on to study at DORINS School, focusing on Science.