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Hanna Svensson has extensive experience in customer care and operations, currently serving as the Head of Customer Care at Visiba Sverige since September 2018, following roles as Customer Support Team Lead and Customer Support Specialist. Prior to this, Hanna worked at Airbnb as a Customer Experience Specialist from April 2015 to February 2018 and at IBM as a Business Operations Specialist, where responsibilities included office administration, purchasing, invoicing, and project support. Earlier work experiences include positions at Allergan as a Customer Service Agent for the Nordics, focusing on customer service and order management, and at DB Schenker and Ecu Line in sea import forwarding, handling customs, invoicing, and customer inquiries. Hanna Svensson holds a diploma from Alegymnasium, completed in 2007.