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Natascha Winkler is currently the Head of Customer Service at SafetyWing. Prior to that, they were the Head of Customer Service at Freely from October 2019 to October 2020. At Freely, they were responsible for creating the overall customer-experience strategy according to the overall customer management strategy. Natascha also supervised the execution of customer projects and ensured that they met or exceeded quality, profitability, stability, timeline, and customer experience metrics.

Natascha is very proactive and always looks for ways to improve the customer experience. Natascha is an excellent communicator and motivator, and is able to inspire their team to perform at their best. Natascha is also very analytical and is always looking for ways to streamline processes and make them more efficient.

Natascha Winkler holds a Master's Degree in Global Business Management from the Blue Mountains International Hotel Management School. Natascha also holds a Bachelor of Arts (B.A.) in Marketing & Tourism from the University of Lincoln. Additionally, they have a certification from the Coach Masters Academy Global in Certified Transformational Coach.

They are on a team with Namira Abdulgani - Head of Creative, Lona Alia - Head of Revenue, and Michael Cubbin - Head of Product. Natascha Winkler reports to Sondre Rasch, Co-Founder & CEO. and Gedion Verkerk - Customer Care Team Lead reports to Natascha Winkler.