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Kevin Thomas, MBA, currently serves as a Senior Customer Success Manager at Virtru, where responsibilities include onboarding new customers and establishing strong relationships with key decision makers while proactively monitoring user engagement to prevent churn. Previously, Kevin held various roles at Independent Security Evaluators, including Technical Account Manager and Customer Success Manager, where notable achievements involved improving security workflows and leading client relationship management efforts. Additionally, Kevin completed a Graduate Consulting Internship at Myma.ai, contributing to the development of a return-on-investment calculator. Kevin holds a Master of Business Administration in Innovation & Project Management from the University of Maryland, Robert H. Smith School of Business, and a Bachelor's Degree in Finance from the University of Maryland Baltimore County.