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Jean Randles is an experienced Customer Service Manager with a strong background in managing support teams and improving customer service operations. Currently serving at Viome since October 2021, Jean previously held similar positions at JND Legal Administration and T-Mobile, where responsibilities included developing dedicated care teams and managing performance metrics. Earlier experience includes senior management roles at RealNetworks and Interact, where Jean oversaw substantial contact center growth and vendor management. Additionally, Jean served as Director of Quality Performance at nAblize, creating performance management processes, and held call center management positions at Viacom Cable and TCI Cable, leading initiatives that significantly contributed to revenue retention.