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Rolake A., M.Sc., CSM, PSM, is an accomplished Senior Customer Success Manager at Vidyard since August 2021, specializing in enhancing customer satisfaction and driving strategic consultation to support clients' business goals. Previous roles include Customer Success & Account Manager at PayActiv, Account Manager & Client Success Advisor at Access Bank Plc, and Customer Outcomes Manager at Diamond Bank Plc, where Rolake developed strong client relationships and facilitated significant business growth. With a Master’s degree in Global Marketing from the University of Liverpool and certifications in Customer Success Management (CSM) and Professional Scrum Master (PSM), Rolake combines extensive experience in customer success, account management, and fintech services.