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Jade McCarthy is a seasoned customer service professional with extensive experience in management roles. Currently serving as a Customer Support Representative Team Leader at Data#3 since June 2023, Jade previously held the position of Customer Experience Manager at Coles from August 2014 to June 2023, overseeing a high-paced service department with a team of 40 members and managing significant sales figures. Earlier experience includes the role of Customer Service Supervisor, where responsibilities encompassed training cashiers, managing workflow for 25-30 employees, and ensuring exceptional customer service. Jade holds an Associate's Degree in Business Administration and Management from Southern Cross University, earned between 2017 and 2020.