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Eli Alvarez Cardozo is an accomplished information technology professional currently serving as an Information Technology Security Analyst at Vi since 2019, achieving a notable 90% success rate in security incident investigations and significantly reducing average issue resolution time. Previously, Eli held the position of IT Security Coordinator, where management of user accounts for over 500 employees and the automation of the onboarding process resulted in a 50% reduction in wait times. As an IT Cybersecurity Apprentice, Eli analyzed Azure Security Account Logs and managed antivirus solutions for over 3,000 devices. Eli also engages in freelance IT work, assisting friends and family with various computing issues, and has experience as a Student Tutor in Mathematics and Chemistry, as well as a Teacher's Assistant at Kumon. Eli earned an Associate of Applied Sciences degree in Information Technology, along with multiple certificates in web design and information security, from City Colleges of Chicago-Wilbur Wright College.