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Mike Olson has extensive work experience in various roles related to support maintenance and operations. Mike started their career at Phase Forward, Inc. in 2001 as an I.T. Help Desk Technician. Mike then moved on to work at Sun Life Financial as a Customer Service representative from 2004 to 2005. From 2005 to 2008, they worked at ByAllAccounts as a Technical Support Representative II. In 2008, they joined SuccessFactors as a Platinum Customer Success Advocate, where they served as the primary customer liaison for Platinum accounts. Mike then joined Vantiv (formerly Litle & Co.) in 2011 as an Implementations Consultant. In 2015, they joined Vestmark and has held various roles, including Senior Customer Engineer, Team Lead, Manager, and Senior Manager in the Support Maintenance and Operations department. Currently, they hold the position of Director in the same department.

Mike Olson obtained a Bachelor of Science in Business Administration (B.S.B.A.) with a concentration in Management Information Systems and Entrepreneurship from Northeastern University during the period of 1999-2004. Mike also received a certification in "Using AI in Customer Service" from LinkedIn, although the specific date of completion is not provided.