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Elsa S. is a seasoned Senior Customer Success Manager with extensive experience in driving customer success within the technology sector. Currently employed at Vercel since October 2024, Elsa previously held similar roles at Sauce Labs and Twilio, where responsibilities included managing customer relationships, onboarding, and retention strategies while achieving significant quota attainment. Prior experiences at Sisense, DesignNest.com, and Gallagher Bassett Services, Inc. further enhanced skills in account management, client engagement, and business development across various markets. A graduate of California State University, Fullerton, with a Bachelor of Arts in Communications, Elsa also co-founded an employee resource group aimed at empowering underrepresented communities.