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Iain Banks has a strong and diverse work experience spanning several companies and industries. Iain most recently served as the Chief Executive Officer of Ventrica starting in April 2022. Prior to that, they held the position of Senior Director Channel Sales - EMEA at Genesys from October 2021 to April 2022.

From July 2017 to October 2021, Banks worked as the Group Vice President at TTEC. Iain also held senior roles at Sitel, where they were the Vice President of Global Account Management from January 2014 to July 2017 and the Director of Global Accounts from July 2011 to December 2013.

Before Sitel, they served as the Head of Operations at Kura (CS) Ltd from December 2009 to July 2011. Iain also worked as the Strategic Relationship Director at i3 Group from March 2009 to December 2009.

Earlier in their career, Banks held positions at Sykes Enterprises, Incorporated as the Director of Strategic Accounts from September 2005 to March 2009 and as a Senior Account Manager from September 2005 to September 2007. Iain also worked as a Senior Operations Manager at TSC from 2004 to September 2005.

Banks began their career in the banking sector, starting as a Customer Care Team Leader at TSB Bank from 1996 to 2002, and later as a Team Manager at Bank of Scotland from 2002 to 2004. These experiences provided a solid foundation for their subsequent roles in sales and operations management.

Iain Banks attended St. Ninian's High School from 1991 to 1997. Following high school, they enrolled at the University of the West of Scotland, where they studied for two years from 1996 to 1998. No specific degree or field of study is mentioned for either educational institution.