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Nancy Plante is an experienced medical receptionist with a focus on behavioral health and physical therapy, currently working at Valley Medical Group, P.C. since December 2019. Prior to this role, Nancy gained valuable experience at Cooley Dickinson Medical Group's Hadley Family Medicine as a medical receptionist from February 2019 to December 2022, where responsibilities included managing a multi-line phone system, ensuring HIPAA compliance, scheduling appointments, and handling patient check-ins and payments. Nancy also served as an administrative assistant at Vantage Sports and Rehab, providing support for physical therapy services, and completed an internship at Western Massachusetts Hospital. Earlier in their career, Nancy held roles at InteliCoat Technologies, where marketing and international customer service were key responsibilities. Nancy holds an Associate's Degree in Office Information Technology from Springfield Technical Community College.