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Jannica Welling-Dahlström is a skilled customer success professional currently serving as a Customer Success Manager at Vainu since October 2023, where responsibilities include managing a portfolio of 180 customers to maximize platform value. Prior to Vainu, Jannica held positions as a Junior Customer Success Manager at Compensate and as an Account Manager before the company's operations ceased in summer 2023, contributing to climate change mitigation through carbon project accessibility. Previous roles include Sales Account Executive at WhistleB, focusing on whistleblowing SaaS solutions, and various administrative and support positions at Hanken School of Economics, including Doctoral Studies Coordinator. Jannica's education includes a Master's degree in Business and Administration from Hanken School of Economics, specializing in Supply Chain Management and Social Responsibility, and a Bachelor's degree from Arcada University of Applied Sciences in Tourism and Travel Services Management.