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Jose Hernandez has a comprehensive work experience in customer support and management roles. Jose'smost recent position was as the Head of Global Support at THRIVE starting from July 2023. Prior to that, they worked at Cornerstone OnDemand as the Associate Vice President of Customer Support from February 2022 to July 2023, and as the Director of Customer Support from April 2020 to February 2022. Before that, they held the same position of Director of Customer Support at Saba Software from October 2017 to April 2020. Jose'searly career includes multiple roles at Halogen Software, including Manager of Customer Support from February 2014 to October 2017, Operations Manager from January 2013 to February 2014, CS Team Lead from December 2009 to January 2013, and Tier1/Tier2 Help Desk Analyst from September 2007 to December 2009.

From 2002 to 2005, Jose Hernandez attended the University of Ottawa. However, no additional information is available regarding the degree or field of study pursued during this period.