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Piankhi Williams has a strong background in customer support and management roles. From 2004 to 2006, they worked at CafePress Inc. as an Inbound Marketing Specialist and Shop Advisor, providing technical support, marketing assistance, and software guidance to online shopkeepers. From 2007 to 2018, they held various roles at PsPrint, including Customer Retention & Development Manager and Customer Service / Distributor Services Manager. In these positions, they focused on improving customer retention, managing KPIs, and facilitating interdepartmental collaboration. Since 2018, Piankhi has been with 99designs, first as a US Customer Support Manager and then as a US Senior Support Manager. They introduced data-driven staffing decision making, managed support teams across multiple countries, and spearheaded the introduction of industry standard practices and continuous development initiatives. Starting in 2023, Piankhi will be joining Vagaro as a Technical Support Manager.

Piankhi Williams attended California State University-East Bay (formerly Cal State-Hayward), where they pursued a Bachelor of Arts (B.A.) degree in Digital Graphics / Multimedia. The duration of their enrollment and the year of completion are not specified.