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Kathleen Herding is a Customer Success Manager at Utilimarc, where responsibilities include developing strategies and frameworks for the Customer Success Department and fostering relationships with key customer stakeholders. Previously, Kathleen served as Senior Program Manager at Lead For America, supporting the LFA Fellowship program in Minnesota through training, recruitment, and evaluation. As Program Manager for Workshops at Project Success, Kathleen developed systems to aid direct service staff in providing programming for students in Minneapolis public schools. Other roles include tutoring coordination and tutoring support at People Serving People Inc and the Saint Paul Public Schools Foundation, as well as assisting in children's programs at Skids. Kathleen holds a Bachelor's degree in Communication Studies and International Studies from Loyola University Chicago and a Master's degree in Teaching English to Speakers of Other Languages (TESOL) from Hamline University.