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Eliana Vergara is an experienced professional in customer success and technology services, currently serving as Manager of Customer Success at Celes since July 2022. Previously, Eliana held roles at Enlace CSC (Grupo Promigas) as a Professional in IT Services, where responsibilities included designing service protocols and supporting ITIL implementation. Prior experience at Serfinansa S.A. involved leading technology service teams, designing operational protocols, and analyzing technology solutions. Educational qualifications include a degree in Systems Engineering and a Master's in Systems Engineering from Universidad del Norte. Additionally, Eliana has experience in project consulting and teaching in e-learning at Universidad del Norte.