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Carrie T. has a work experience comprising of two main roles. Carrie started their career in 1990 as a Non-commissioned Officer in the US Army, where they served until 1998. In 1998, they joined USAN as a Director of Third Level Support for Software as a Solution.

Carrie T. obtained a Bachelor of Business Administration degree from Brenau University by the year 1997. In terms of additional certifications, Carrie T. holds various certifications from Aspect Software, including CERT 0023: Aspect Performance Management Installer, CERT0021: Quality Management 8.1 Installer, CERT0022 Quality Management 8.1 Technology Specialist, CERT0029 Workforce Management 8.1 Installer, CERT0030 Workforce Management 8.1 Technology Specialist, CERT0009 Aspect Social Implementation Assessment, CERT0011 Workforce Management 8.0 Installer, CERT0012 Workforce Management 8.0 Technology Specialist, CERT0015 Quality Management 8.0 Installer, CERT0016 Quality Management 8.0 Technology Specialist, CERT0017 Advance List Management 7.3 Installer/Technology Specialist, CERT0019 Unified IP 7.3 Installer, and CERT0020 Unified IP 7.3 Technology Specialist. Carrie T. has also obtained the Unite Technical Support and Sales Certification for Private Label Resellers from Intermedia Cloud Communications and the AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS), acquired in November 2020.