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Juan Nova is a seasoned professional in customer success and operational roles, with experience as a Senior Customer Success Manager and Customer Success Manager at OwnBackup. Prior to this, Juan held the position of Service Operations Manager at MDSL and worked as an Analyst – Student Financial Aid at Kaplan University. Additionally, Juan contributed as a Cost Analyst - Operations at Blue Ribbon Sales & Service. Throughout these roles, Juan has developed expertise in enhancing customer experiences and managing operational efficiencies.